Since 1921, the Toledo-based Mancy family has been providing an exceptional dining experience to customers. In this episode Gus Mancy shares how he, his brothers/cousins, and first and second generation family members built an iconic restaurant brand. His insights about running a high-profile establishment, the customer experience, creating a positive culture, making decisions, and adapting/improvising thru COVID provide a glimpse into what it takes to thrive in the always demanding restaurant business.
Host/Executive Producer; Brad Rieger, Audio Engineer/Production Coordinator; Kerry Schwable, Social Coordinator; Tim McCarthy, Graphic Designers: Stephen Shankster/Jeremy Thomas. Content made possible by Cooper-Smith Advertising LLC 2023